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Privacy Notice

I. Introduction

This privacy notice for (Company, “we, “us”, or “our”, “Mach Meter”, “Mach Taxi Meter”, “Mach Log”), describes how and why we might collect, store, use, and/or share (“process”) your Information when you use our services (“Services”). When you use Mach Meter, Mach Taxi Meter, Mach Log, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.

Our Privacy Notice explains, for example, the types of personal data we process, how we process the personal data and how you may exercise your rights as a data subject (e.g., right to object, right of access). We recommend that you read this Privacy Notice in full.

This Privacy Policy does not apply to the third-party online/mobile store from which you install the Application, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party.

Some of our services might be subject to a separate privacy policy. If a separate privacy policy applies to a particular service, we will post it in connection with the service in question.

This Privacy Notice may be updated from time to time in order to reflect the changes in data processing practices or otherwise. You can find the current version on the Website. We will not make substantial changes to this Privacy Notice or reduce the rights of the Users under this
Privacy Notice without providing a notice thereof.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at:

Support@machcab.fi.

II. Overview

A. Scope
This notice applies to users of Mach Taxi Meter’s in Finland, including users of Mach Taxi Meter’s app, website, features, or other services.
This notice describes how Mach Taxi Meter and its affiliates collect and use personal data. This notice applies to all users of our apps, website, features, or other services in Finland, unless covered by a separate privacy notice.
This notice specifically applies to:

Riders: individuals who might request or receive transportation, including those who receive transportation requested by another individual

Users: individuals who provide transportation to Riders individually or through partner transportation companies

This notice also governs Mach Taxi Meter’s other collections of personal data in connection with its services. For example, we may collect the contact information of individuals who start but do not complete applications to be Users; or other personal data in connection with our mapping technology and features. All those subject to this notice are referred to as “users” in this notice.

Our practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places. Please contact us at: support@machcab.fi with any
questions regarding our practices in Finland.

B. Data controller and transfer
Mach Taxi Meter is the data controller for the personal data collected in connection with use of our Mach Taxi Meter’s services in the Republic of Finland. This means that Mach Taxi Meter determines the purposes for and means by which personal data is processed. Mach Taxi Meter’s
contact details:

Name: Imran Qaisar
Business ID: 3247241-6
Email Address: info@machcab.fi
Address: Kivipyykintie 5 C 2 00710 Helsinki, Finland

The exercise of data protection rights can be directed at any controller mentioned above, preferably via the designated channels. We may also transfer such data to countries other than the one where our users live or use Mach Taxi Meter’s services. We do so in order to fulfill our
agreements with users, such as our Terms of Use, or based on users’ prior consent, adequacy decisions for the relevant countries, or other transfer mechanisms as may be available under applicable law, such as the Standard Contractual Clauses. Questions, comments, and complaints about Mach Taxi Meter’s data practices can be submitted at: Support@machcab.fi

You may also use this form to submit a question to Mach Taxi Meter’s Data Protection Officer.
Data Protection Officer Name: LMCSuite Oy
Designated person: Anwar Al-Hamidi
Email: anwar.al-hamidi@lmcsuite.com

III. Data collections and uses

A. The data we collect
Mach Taxi Meter collects information about you in a variety of ways. The information we may collect via our App depends on the content and materials you use, and includes personal data:

• Provided by users to Mach Taxi Meter’s, such as during account creation
• Created during use of our services, such as location, app usage, and device data
• From other sources, such as other users or account owners, business partners, vendors,
insurance and financial solution providers, and governmental authorities

The following personal data is collected by or on behalf of Mach Taxi Meter:
1. Data provided by users. This includes:
• User profile and checkout information: We collect data when Users create their profile or
create or update their Mach Taxi Meter accounts. This may include:
   o Their name
   o Email address
   o Phone number
   o Company name
   o Y-Tunnus
   o Date of birth
   o Login username and password
   o Physical address
   o Profile picture
   o Payment or banking information (including related payment verification information)

• User’s driving license and other government identification documents (which may indicate document numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of Users, emergency contact information, user settings, and evidence of health or fitness to provide services using Mach Taxi Meter app. This also includes gender and/or occupation (when required for certain Mach Taxi Meter services or programs. We may use the photos submitted by Users to verify their identities, such as through facial verification technologies. For more information, please see the section titled “How we use personal data”.

• Background check and identity verification (Users): This may include information such as User history or criminal record (where permitted by law), license status, known aliases and prior addresses, and right to work. This information may be collected by an authorized vendor
on Mach Taxi Meter’s behalf.

• User data: We collect the data submitted by users when they contact Mach Taxi Meter customer support. This may include feedback, photographs or other recordings, such as from dashcams in connection with customer support. This also includes metadata relating to the
method you use to communicate with Mach Taxi Meter. We will adhere to Google’s API Services User Data Policy, including the limitations on use of data collected from users’ Gmail accounts.

2. Data created during use of our services. This includes:

  • Location data (User): We collect Users’ precise or approximate location data, including to enable rides, to enable ride tracking and safety features, to prevent and detect fraud, and to satisfy legal requirements. Mach Taxi Meter collects this data when the Mach Taxi Meter app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device. We also collect location data, such as
    pickup and drop off’s location, pickup and drop offs time, total kilometers, total time, purpose of driving, fare charged, total hours online, and total kilometers driven a day.
  • Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, payment transaction information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
  • Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, and type of browser. We may also collect data regarding the third-party sites or services used before interacting with our services. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Notice.
  • Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, internet service providers and mobile network data.
  • Communications data: We enable users to communicate with each other and Mach Taxi Meter through Mach Taxi Meter’s mobile app and website. For example, we send push backs notifications to Users.

3. Data from other sources. These include:

  • Users or others providing information in connection with claims or disputes.
  • Mach Taxi Meter business partners through which Users create or access their Mach Taxi Meter account, such as payment providers, or apps or websites that use Mach Taxi Meter’s APIs or whose APIs Mach Taxi Meter uses.
  • Mach Taxi Meter business partners in connection with debit or credit cards issued by a financial institution in partnership with Mach Taxi Meter to the extent disclosed in the terms and conditions for the card.
  • Vendors who help us verify Users’ identity, background information, and eligibility to work, or who screen users in connection with sanctions, anti-money laundering, or know-yourcustomer requirements.
  • Insurance, vehicle, or financial services providers for Users.
  • Partner transportation companies (for Users who use our services through an account associated with such a company).
  • Publicly available sources.
  • Marketing service providers or data resellers whose data Mach Taxi Meter uses for marketing or research.
  • Law enforcement officials, public health officials, and other government authorities.
  • Other Information. We may also process other information provided by you voluntarily such as: information you provide when rating our services, marketing opt-ins and opt-outs, information you provide by phone or in email or chat correspondence with us, including call recordings of your calls with our customer service.
  • If you connect or login to your account with Facebook, Facebook shares with us personal information about you such as your profile picture, a sample of your Facebook friends and your Facebook ID.
  • Although we do not normally use Analytics Data to identify you as an individual, you can sometimes be recognized from it, either alone or when combined or linked with User Data. In such situations, Analytics Data can also be considered personal data under applicable laws and we will treat such data as personal data. Mach Taxi Meter may combine the data collected from these sources with other data in its possession. 

B. How we use personal data

Mach Taxi Meter uses personal data to enable reliable and convenient transportation and other services. Mach Taxi Meter does not sell or share user personal data with third parties for their direct marketing, except with User’s consent. We also use such data:

  • To provide our services.
    o Mach Taxi Meter uses data to provide, personalize, maintain, and improve our services. This includes using data to: create/update accounts to enable transportation (such as using location data to facilitate a user pickup), features that involve data sharing (such as fare splitting, ETA sharing, and ratings and compliments), and accessibility features to facilitate the use of our services by those with disabilities
    o To process payments, track and share the progress of rides or personalize Users’ accounts.
    o To facilitate insurance, verifying vehicle registration number, invoicing, or financing solutions and to perform necessary operations to maintain our services, including troubleshooting software bugs and operational problems.
    o To conduct data analysis, testing, and research.
    o To monitor and analyze usage and activity trends.
    o Mach Taxi Meter performs the above activities, including the collection and use of location data for purposes of these activities, on the grounds that they are necessary to fulfill our contractual obligations to users under our Terms of Use or other agreements with users.
  • Safety and security. We use personal data to help maintain the safety, security, and integrity
    of our services and users. This includes:
    o Verifying Users’ identity and eligibility to provide transportation, including through reviews of background checks, where permitted by law, to help prevent use of our services by unsafe Users and/or riders.
    o In addition, where permitted by law, we may use facial recognition technology to process user profile photographs, identification photographs, or other user-submitted photographs for the sole purpose of preventing identity-borrowing or use of our services by unauthorized Users or delivery people.
    o Using data from Users to detect unsafe driving behavior such as speeding or harsh braking and acceleration, and to inform them of safer driving practices.
    o Using device, location, user profile, usage, and other data to prevent, detect, and combat fraud. sharing user name, location, phone number, vehicle details and other relevant information with third-party companies that support the management and de-escalation of interpersonal conflicts that may occur between Users and riders.
    o Mach Taxi Meter performs the above activities on the grounds that they are necessary to fulfill our contractual obligations to users under our Terms of Use or other agreements with users, and/or for purposes of the legitimate safety and security interests of Mach Taxi Meter or other parties, including users and members of the general public.
  • Customer support. Mach Taxi Meter uses the information we collect (which may include call recordings)
    o To provide customer support, including to investigate and address Users concerns and to monitor and improve our customer support responses and processes.
    o Mach Taxi Meter performs the above activities on the grounds that they are necessary to fulfill our contractual obligations to users under our Terms of Use or other agreements with users.
    o Research and development. We may use personal data for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us make our services more convenient and easier-to-use, enhance the safety and security of our services, and develop new services and features.
    o Mach Taxi Meter performs the above activities on the grounds that they are necessary to fulfill our contractual obligations to users under our Terms of Use or other agreements with users in improving our existing services and features, or for purposes of Mach Taxi Meter’s legitimate interests are developing new services and features.
  • Non-marketing communications. Mach Taxi Meter may use personal data
    o To generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products of Mach Taxi Meter or its partners.
    o Mach Taxi Meter performs the above activities on the grounds that they are necessary to fulfill our contractual obligations to users under our Terms of Use or other agreements with users, or for purposes of Mach Taxi Meter’s and its users’ legitimate interests in informing users about events that may have an impact on how they can use Mach Taxi Meter services.
  • Legal proceedings and requirements. We may use personal data
    o To investigate or address claims or disputes relating to use of Mach Taxi Meter’s services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement.
    o Mach Taxi Meter performs the above activities on the grounds that they are necessary for purposes of Taxi Meter’s legitimate interests in investigating and responding to claims and disputes relating to the use of Mach Taxi Meter’s services and features, and/or necessary for compliance with applicable legal requirements.
  • Automated decision-making, we use personal data
    o To make automated decisions relating to the use of our services. This includes: enabling dynamic pricing, in which the price of a ride is determined based on constantly varying factors such as the estimated time and distance, the predicted route, estimated traffic. flagging users who are identified as having engaged in fraud, unsafe activity, or other activities that may harm Mach Taxi Meter and others.
    o To use User location information, and communications between riders and Users, to identify cancellation fees earned or induced through fraud.
    o Mach Taxi Meter performs the above activities on the grounds that they are necessary to fulfill our contractual obligations to users under our Terms of Use or other agreements with Users, or on the grounds that they are necessary for purposes of the
    legitimate interests of Mach Taxi Meter and others.

C. Cookies and third-party technologies

Mach Taxi Meter and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice, and Mach Taxi Meter’s Cookie Notice.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. Mach Taxi Meter uses cookies and similar technologies for purposes such as: authenticating users remembering user preferences and settings determining the popularity of content delivering and measuring the effectiveness of advertising campaigns analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services.

We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services. Please see our Cookie Notice for more information regarding the use of cookies and other technologies described in this section.

D. Data sharing and disclosure

Mach Taxi Meter may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.

Mach Taxi Meter may share personal data:

1. With Mach Taxi Meter subsidiaries and affiliates.
We share personal data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf.

2. With Mach Taxi Meter service providers and business partners.
Mach Taxi Meter provides personal data to vendors, consultants, marketing partners, research firms, and other service providers or business partners. These include: payment processors and facilitators background check and identity verification providers cloud storage providers Google, in connection with the use of Google Maps in Mach Taxi Meter’s apps (see Google’s privacy policy for information on their collection and use of data)

3. Marketing partners and marketing platform providers
This includes social media advertising services, advertising networks, third-party data providers, and other service providers to reach or better understand our users and measure advertising effectiveness research partners, including those performing surveys or research projects in partnership with Mach Taxi Meter or on Mach Taxi Meter’s behalf vendors that assist Mach Taxi Meter to enhance the safety and security of Mach Taxi Meter apps and services consultants, lawyers, accountants, and other professional service providers insurance and financing partners airports third-party vehicle suppliers, including fleet and rental partners.

4. For legal reasons or in the event of a dispute.
Mach Taxi Meter may share users’ personal data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes sharing personal data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect Mach Taxi Meter’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to the use of another person’s credit card, we may be required by law to share your personal data, including trip or order information, with the owner of that credit card. This also includes sharing personal data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.  

5. With consent, Mach Taxi Meter may share a user’s personal data other than as described in this notice if we notify the user and they consent to the sharing.

E. Data retention and deletion

Mach Taxi Meter retains user data for as long as necessary for the purposes described above. Users may request deletion of their accounts at any time. Mach Taxi Meter may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy.

IV. Choice and transparency

Mach Taxi Meter enables users to access and/or control data that Mach Taxi Meter collects, including through privacy settings device permissions in-app rating pages marketing choices Mach Taxi Meter also enables users to request access to or copies of their data, changes or updates to their accounts, or deletion of their accounts, or that Mach Taxi Meter restricts its processing of user personal data. Please contact our customer service department if you have any questions or if you want to exercise any of your rights.

Mach Taxi Meter provides users with a variety of ways to learn about, control, and submit questions and comments about Mach Taxi Meter’s handling of their personal data. To access data, receive data, change or update data, delete data, objections, restrictions, and complaints.
In addition, users may have the right to file a complaint relating to Mach Taxi Meter’s handling of their personal data with the data protection authority in Finland. You may submit such requests to the Finnish data protection authority here.

YOUR RIGHTS
Right of access
You have the right to access and be informed about your personal data processed by us. We give you the possibility to view certain data through your user account with the Mach Taxi Meter Services or request a copy of your personal data using the contact details above.

Right to withdraw consent
In case the processing is based on a consent granted by the User, the User may withdraw the consent at any time free of charge. Withdrawing consent may lead to fewer possibilities to use the Mach Taxi Meter Services. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Right to rectify
You have the right to have incorrect or incomplete personal data we have stored about you corrected or completed by contacting us. You can correct or update some of your personal data through your user account in Mach Taxi Meter Services.

Right to erasure
You may also ask us to delete your personal data from our systems, for example when the data is no longer necessary for the purposes for which it was collected. We will comply with such request unless we have legitimate grounds to not delete the data. Please note that if you want to delete such information, we may not be able to provide you with the Mach Taxi Meter Services or certain features thereof.

Right to object
You may have the right to object to certain use of your personal data if such data are processed for other purposes than necessary for the performance of the Mach Taxi Meter Services or for compliance with a legal obligation. For example, you can request that we stop processing your personal data for direct marketing or profiling purposes based on legitimate interest. If you object to the further processing of your personal data, this may lead to fewer possibilities to use the Mach Taxi Meter Services.

Right to restriction of processing
You may request us to restrict processing of personal data, for example when your data erasure, rectification or objection requests are pending and/or when we do not have legitimate grounds to process your data. When the processing has been restricted, your data will only be stored and not processed further. For example, if you contest the accuracy of your data, such data will be restricted from processing until it is ensured that the data is accurate. This may however lead to fewer possibilities to use the Mach Taxi Meter Services.

Right to data portability
When processing is carried out by automated means and based on a contract or consent, you have the right to receive the personal data you have provided to us yourself in a structured and commonly used format and to independently transmit those data to a third party.

V. Updates to this notice

We may occasionally update this notice.
We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Mach Taxi Meter apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our
privacy practices. Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.


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